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In a surprising move, Seattle has repealed a tax meant to help the city address its growing homelessness problem. Many saw the tax as targeting one of the city's largest employers: Amazon.

A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

The Miami-Dade based Florida Task Force-1 is just one of several specialized groups on the ground in Surfside. They deploy to disasters across the globe, but now, they're needed at home.

Thousands of medical workers have left the country. Those who remain at public institutions earn very low wages — and often have to moonlight to make ends meet.

Nearly six in 10 Americans say they are paying at least some attention to the Jan. 6 hearings, according to a NPR-PBS NewsHour Marist poll. But a poll can't fully capture how people are reacting.

NPR's Ailsa Chang talks with Ralph Basham, the director of the Secret Service during the George W. Bush administration, about Secret Service director Kimberly Cheatle's decision to resign.

Major security vulnerabilities exist in the chips of most of the world's computers. The flaws were recently discovered and could make data in servers and individual devices vulnerable to hackers.

NPR's Phillip Davis reports from Miami that the "cold-war" mentality in relations between the U.S. and Cuba has disconnected direct long-distance phone service between the two countries.

Also: How Congress could save DACA; Aung San Suu Kyi says fake news is to blame for misinformation on fleeing Rohingyas; and the Blue Jays and the Red Sox play baseball's longest game this season.

The No. 2 acting official at the DOJ, Emil Bove, has been shaking up the agency and its past work on the 2021 Capitol riot. But he also has his own history with Jan. 6 cases.